NYC:

Like many people of a certain age and disposition, I watch a fair amount of TV: a smattering of network programs, a lot of sports, a lot of DVDs of classic and current films. And like people of similar age and disposition, I have been keen to explore the reputed glories of HD/digital television. But I was scared.

I consulted friends and relatives but my basic yearning had not been fulfilled, which was for a total "turnkey" job that would involve dealing with one vendor/installer. If something went wrong, I didn't want to find myself swinging like a confused chimpanzee from the branches of a phone tree. I wanted one number to call.

I searched for firms within 10 miles of where I live in DUMBO. From the listings that came up, I recognized several. A couple - I had dealt with, and the experience had been OK, but not more than that: often impersonal, occasionally condescending, always expensive. Then I got to know Hy Haddad of HDH Intelligent Technologies Corporation.

Hy proved to be smart and personable. That afternoon, he came over, sized up my "facility" and made certain recommendations. And Hy's prices were fully competitive with 86th Street. As I write, it is roughly a week since I called Hy Haddad. Last night, his two-man crew, both intelligent and well spoken, appeared with the works. When they left, everything was working perfectly. Including a universal remote that required five minutes to master. I may never leave my loft; I have never been happier. Use me as a reference. A truly outstanding experience.

- Brooklyn, NY: